JUST THE TONIC

Customer Care

About our customer care.

Keep up to date with Just The Tonic

FAQs

Products

Where do you source your ingredients from?

We only source from suppliers based in the UK. We choose my suppliers based on their values. This means my ingredients can be more expensive than some other companies, but so worth the peace of mind.

Ingredients Suppliers List:      

Akoma Skincare UK

Aromantic UK

Bay House Aromatics UK

Naturally Thinking UK

What is the most effective way to get the benefits from pure essential oils?

Because essential oils are pure plant oils, they are easily absorbed by our skin or inhaled through our nose and into our bloodstream. Once In our bloodstream, they interact with our bodies’ chemistry and are transported to where they are needed within our bodies. From my experience, steam inhalation using a bowl of hot water is the fastest way to get essential oils working in your body. This method is mostly used to ease cold symptoms, ease body tension or as part of a facial routine.

Can I use essential oils directly on my skin?

Only Lavender and Tea Tree essential oils are safe to use undiluted directly on your skin. And that only applies to a small area, such as an insect bite or sting, or applying a drop to your temples for headaches. For all other essential oils and other applications, use 1 drop per teaspoon of carrier oil as a guide (a carrier or base oil is usually a vegetable oil that will allow the essential oil to absorb into your skin. Common household carrier oils are Olive oil and Coconut oil. Don’t use mineral oil such as baby oil as this isn’t absorbed or beneficial for the skin). Other applications include adding to a hot or cold compress and applying as required, using with water in an oil burner or diffuser, adding to unscented body lotion or oil (as above), adding a few drops to your bath or footbath.

How do I get oil residue off my oil burner?

Apply washing up liquid first and use an old sponge/scourer to clean, then wash with warm soapy water, rinse and dry.

Are the mood mists safe to use around pets?

Yes, they are safe, although common sense is required. Don’t spray directly close to or onto pets (not that anyone would, but just in case). Pets have an extremely sensitive sense of smell, so just bear this in mind and don’t spray excessively while they are in the same room.

Orders

When will I know when my order has been dispatched?

You’ll get an email update to let you know when your order is on its way. Alternatively, you can check its progress by logging into your account on our website.

Can I change my delivery address?

When you place your order, your delivery address will replicate your billing address, there will be an option to choose your delivery address if a different one is required. After your order is made and is being processed you will be unable to change the delivery address.

Can I add or remove items on my order?

Once your order is placed, you will be unable to add or remove items from that order. Please email us for help at hello@justthetonicskincare.co.uk

Can I cancel my order?

Once your order is placed and processed online, you will be unable to cancel it. Please email us for help at hello@justthetonicskincare.co.uk

Can I return products/goods?

Yes, as long as they are unopened, unused and returned safely within 14 days of receipt. Unfortunately, we’re unable to pay shipping costs on returns. Please keep proof of postage. When we’ve received the products back safely, you will get a notification and a refund will be issued.  Please allow up to 14 days for refunds. Please contact us at hello@justthetonicskincare.co.uk if you require further information.

Where do you deliver to?

Currently, we just deliver to the UK. This is due to the paperwork and extra expense for businesses to ship outside the UK.

Are your products Organic?

Most of our ingredients are organic. We use organic where possible. Please see the ingredients list on each product, at the bottom, it will tell you the percentage of organic ingredients in that product.

Are your products suitable for Vegans?

All our products, except some balms, are suitable for Vegans. The balms contain beeswax (maximum 20%). All are vegetarian and cruelty-free. Ingredients and final products have not been tested on animals. The Vegan symbol will be shown on the product description for your reassurance.

Can't find my question?

If the answer to your question isn’t here, or you’d like advice on our products, please contact us, we’d love to hear from you!  hello@justthetonicskincare.co.uk or through social media https://www.facebook.com/profile.php?id=100077451171327